This Privacy Policy explains how INFINITE, operator of the DrayTek ONLINE website (hereinafter “we,” “our,” or “us”), collects, uses, shares, and protects your personal data when you use our website, access our services, or interact with us. It also outlines your rights and how you can exercise them.
1. Scope
This policy applies to all personal data collected through:
• Our website draytek-online.fr and associated domains
• Our customer service and support channels
• Our communication platforms (forms, email, telephone)
• Our commercial and marketing activities related to the sale of DrayTek-branded products
Please note that INFINITE is an independent distributor and is not affiliated with or a subsidiary of DrayTek Corp.
2. Data Collected
We may collect the following categories of personal data:
• Identifiers: full name, email address, phone number, postal address
• Customer account data: order history, payment information (encrypted and processed via certified providers), shipping address
• Technical data: IP address, browser type, login logs, and website navigation data (cookies, analytics tools)
• Customer correspondence: emails, support tickets, information requests
• Professional information: if acting on behalf of a company (company name, job title, company registration details, etc.)
3. Use of Data
Your data may be used for the following purposes:
• Processing your orders and inquiries
• Managing customer relations and after-sales service
• Sending marketing communications (if you have given consent)
• Improving our services and user experience
• Complying with legal and tax obligations
• Securing our website and preventing fraud
4. Data Sharing
Your data may be shared with:
• Our service providers (logistics, payment, hosting, support)
• Our technical partners managing the website
• Competent authorities when required by law
We do not sell or rent your personal data to third parties.
5. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
• Access your personal data
• Request rectification or update
• Request deletion ("right to be forgotten")
• Object to or limit data processing
• Request data portability
• Withdraw consent at any time (for processing based on consent)
You may exercise these rights by contacting us at: privacy@draytek-online.fr
6. Data Retention
We retain your data only for as long as necessary for the purposes described, or in accordance with applicable legal obligations (e.g. invoicing, warranty, tax compliance).
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
• Improve site navigation
• Generate anonymous statistical data
• Manage user sessions and shopping carts
You can accept, refuse, or configure cookies at any time via our cookie consent banner.
8. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. Payment data is managed by service providers compliant with security standards such as PCI-DSS.
9. Contact
For any questions about this policy or to exercise your data rights, you may contact us at:
INFINITE – DrayTek ONLINE 145 Rue de Noisy le Sec 93260 Les Lilas
Email: privacy@draytek-online.fr